Dallas Karaoke Store

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refund faqs

Can I return non-defective equipment?

Defective Equipment means any Equipment that is unsafe or suffers from any design or manufacturing defect which could reasonably be expected to make it unsafe or not of satisfactory quality, fit for its purpose or in accordance with its description.

All non-defective equipment must be returned in new and unopened condition within 7 days for a refund.

If the equipment has been opened, taken out of the box, shows wear, or the packaging is torn, (IT IS CONSIDERED USED) and not eligible for a full refund or exchange.

A 25% restocking fee will be charged for unopened & non-defective products. Shipping is non-refundable.

Can I return equipment that wasn't working when i got it?

We guarantee that all our equipment will work out of the box, or we will ship you a new one! If the delivery of any merchandise received is damaged, broken, or missing, contact us immediately and we will try to troubleshoot your problem over the phone. If we are unable to resolve your problem, we will assist you in returning the defective product and we will send you an RMA number. The defective product must be received within 15 days after the RMA number was issued, otherwise, we will not accept the return.

All defective equipment must be returned within 15 days for an exchange or a refund.

After 15 days we cannot accept any returns or exchanges and the customer must send it to the manufacturer for the MANUFACTURER'S WARRENTY repair.

You'll need to have the following inside the return package:

1) A copy of the original invoice/receipt
2) A note with why the item is being returned, with the signature of the person who paid for the product.

3) The product must have all of the original packaging, original accessories, remotes, batteries, owner's manuals, warranty cards, as well as any included or additional software & physical items as they were received.
4) RMA (Return Merchandise Authorization) Number.

Please call us at 972-881-1403 to receive your RMA number.

[call us here]

can i return a product i haven't used after 7 days?

No, you have 7 days from the order date to initiate a return a product that is non-defective.

15 days to initiate a return or exchange for a defective product.

After these deadlines, the equipment is under the included manufacturer's warranty.

will i be charged for returning equipment?

Any items received with apparent misuse or neglect will not be acceptable for return and will be returned to the customer.

All customers are responsible for the return shipping fees unless we give you an RMA number for defective equipment. If damage or loss occurs during the return shipment, you will be responsible for any and all replacement/repair fees. We cannot accept or collect postage-due return shipments.

If non-defective equipment is returned, you will be charged a 25% restocking fee.

If non-defective equipment is returned with missing parts, you will be charged a 25% restocking fee PLUS the replacement cost of any missing parts.

can i return karaoke music?

Due to the nature of software sales and copyright laws, CD+Gs, Custom CD+Gs, Digital USB Music, SD Card Music, Emailed Digital Music Files, and Music Tapes cannot be returned or refunded for anything other than the replacement of the identical item purchased.

Since some karaoke music collections are not wrapped in sealed packages, they are not returnable for any reason other than an exchange in the case of a broken or defective product, i.e. one that will not play.

While we make every attempt to be sure the products we sell are the best available, we can not guarantee the arrangements, keys, backup vocals, or production values of the musical arrangements on any the karaoke music we sell (we do not produce this music). Therefore, we can not accept exchanges or returns of that music for any of the above-mentioned reasons, except in the event that the karaoke music is unplayable.

i don't like the rendition of the karaoke i received, can i exchange it?

shipping FAQ

Where do you ship?

We will only ship to the billing address of the cardholder. If you are shipping to an address other than your billing address, you must call your credit card company and register that address as one of your "Bill To" addresses. Please be sure to update any crucial shipping information if you have recently moved.

Orders must be PAID IN FULL prior to shipping.
If your shipping address does not match the billing address, your order will not ship!

SpotlightOnKaraoke.com ships only to an addresses within the 50 United States and APO/FPO addresses. Orders shipped to locations within Texas are subject to sales tax. We can ship to PO Boxes.

Shipping To Hawaii & Alaska: Since UPS only offers 2nd Day and Next Day service to these two states, we offer USPS Priority Mail Service as a more affordable option for our AK & HI customers.

Military APO/FPO: We utilize USPS (as required by law) Priority Mail for our APO/FPO customers. There are no exceptions.

SpotlightOnKaraoke.com reserves the right to refuse shipment to any company, individual, and/or country.

When will my order be shipped?

Orders received before Noon, 12:00 CST, Mon-Fri, will be shipped the same day.

Most items are available and can be shipped out within 24 hours.

Occasionally we do require back-order, which normally would take an extra 2-3 business days.

We'll notify you if we can not ship within 3 business days.

Most orders placed on Weekdays before 12:00 Noon CST will ship the same day.

Orders placed after 12:00 Noon CST, or on the weekends will ship the following Business Day.

Delivery dates with UPS Ground are NOT guaranteed--especially around the holiday season.

Holiday Notes:

The UPS guarantee does not apply to UPS Ground shipments that are picked up or scheduled to be delivered between Dec. 12 and Dec. 25.

Time-in-transit notes:
On UPS holidays - Nov. 22, Dec. 25, and Jan. 1 - there is no time in transit movement for any packages tendered to UPS. Also, Nov. 23, Dec. 24, and Dec. 31 are "UPS air and international package" transit days only. For other UPS services, these are not transit days.

Delivery Windows:
USPS Priority Mail delivers most domestic packages within 1-3 business days, while out of state orders typically arrive within 5-7 business days.

can i pay for faster Shipping?

If you need your order by a specific date, we recommend you call us at 972-881-1403 and select and pay a premium for an expedited shipping method that offers a guaranteed delivery date. We will discuss the cost and the expected delivery dates for each method available.

[call us here]

do you offer free shipping?

Free shipping is available for CD+G orders over $100

Exchanges & warranty

We'll be happy to exchange your product for a similar or better product. Non-defective equipment may be upgraded, at the SpotlightOnKaraoke.com’s discretion and subject to the "original condition restrictions", described in the returns section.

A 25% restocking fee will be charged for non-defective equipment, and the exchange must be within 15 days of the original invoice date.

You will be responsible for any shipping fees. Equipment is not sold on a trial basis.

All replacements/exchanges will be shipped out within 48 hours of receipt providing that the item is in stock. For faster shipping, extra fees may be applied.

We will gladly exchange any shipping-damaged or manufacturer defective equipment within 15 days of the purchase date. Please inspect your package and notify us immediately in the event of any problem when you received your package. All replacement items are shipped out via UPS Ground, however, you have the option to pay the difference in shipping to obtain your replacement faster.

Any subsequent defects will be covered under the manufacturer’s warranty. After the 15 days, the manufacturer’s warranty is in effect. You MUST provide your original invoice and return the equipment to the manufacturer in it’s original packaging. Please save your receipt for warranty repair and mail in the warranty information to the manufacturer.

Please do not try to repair the equipment yourself as this could void your warranty. All products we carry have a warranty and all our manufacturers offer great service work.

disclaimer

THE TERMS AND CONDITIONS PROVIDED ON THIS SITE WILL BE INTERPRETED AND GOVERNED PURSUANT TO THE LAWS OF YOUR STATE, U.S.A., NOT WITHSTANDING ANY PRINCIPLES OF CONFLICTS OF LAW. IF ANY PART OF THESE TERMS AND CONDITIONS IS UNLAWFUL, VOID OR UNENFORCEABLE, THAT PART WILL BE

DEEMED SEVERABLE AND WILL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF ANY REMAINING PROVISIONS.

The use of this site is governed by the policies, terms and conditions set forth below. Your use of this site and placement of an order indicates your acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by SpotlightOnKaraoke.com.

SpotlightOnKaraoke.com reserves the right to make changes to this site and these terms and conditions at any time. If the terms and conditions stated on your order form differ from those stated on our invoice, and you do not notify us within 15 days, it will signify your acceptance of the terms and conditions stated in our invoice. If You do not agree with all of these Terms, do not use this Website.

Policies, item availability, and prices are subject to change without notice. The price in effect when we receive your order will be the price that you are charged. We are not responsible for any typographical errors in this online catalog. In the event a product is listed with an incorrect price, picture, or description due to typographical error or error in information received from our suppliers, SpotlightOnKaraoke.com shall have the right to refuse, cancel, or substitute any orders placed. SpotlightOnKaraoke.com shall have the right to refuse, cancel, or substitute any such orders whether or not the order has been confirmed and your credit card charged.

SpotlightOnKaraoke.com will match legitimate prices on the internet.

SpotlightOnKaraoke.com reserves the right to determine what constitutes a legitimate price and what constitutes a legitimate business. THE BUSINESS MUST BE A LEGITIMATE RETAIL STORE. THE BUSINESS MUST HAVE A LEGITIMATE STORE FRONT. THE BUSINESS MUST SELL KARAOKE PRODUCTS EXCLUSIVELY. DISCONTINUED ITEMS, SALES ITEMS, LIMITED QUANTITY ITEMS, STORES WHICH ARE GOING OUT OF BUSINESS, ITEMS WITH REBATES, OR ITEMS IN LIQUIDATION DO NOT APPLY. THE BUSINESS MUST HAVE THE EXACT ITEM IN STOCK IN THE CONTINENTAL UNITED STATES OF AMERICA.

THE ITEM MUST BE IDENTICAL AND SHOWN ON THE BUSINESS’ WEB SITE.

SpotlightOnKaraoke.com reserves the right to refuse any internet prices for any reason. The customer must contact SpotlightOnKaraoke.com prior to submitting the order in order to match any legitimate price. The price in effect at the time you place your order will be the price that you will be charged. SpotlightOnKaraoke.com reserves the right to refuse any illegitimate internet prices.

The information published on SpotlightOnKaraoke.com. site is to be used for informational purposes only. While SpotlightOnKaraoke.com has tried to provide accurate information, there may be inadvertent technical inaccuracies, typographical inaccuracies and typographical errors, for which we apologize. SpotlightOnKaraoke.com expressly disclaims all liabilities.

SpotlightOnKaraoke.com cannot be held responsible for UPS or USPS failure to deliver on time. SpotlightOnKaraoke.com is not responsible for liabilities, losses, or emotional distress caused by lost or delayed shipments.. If we don’t feel we can meet your delivery date based on the shipping method you choose, or if we are out of stock, we will contact you.

The Website may provide, or third parties may provide, links to other Internet sites or resources. You acknowledge and agree that SpotlightOnKaraoke.com is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.

SpotlightOnKaraoke.com will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

This Website may be linked to other websites that are not under the control of and are not maintained by SpotlightOnKaraoke.com. SpotlightOnKaraoke.com is not responsible for the content of those sites. SpotlightOnKaraoke.com is providing these links to you only as a convenience, and the inclusion of any link to such sites does not imply endorsement by SpotlightOnKaraoke.com of those sites.

We are in the business of entertaining you and your guests; we want to make every moment of your shopping and singing experience memorable and enjoyable! Our goal is to make you a long-term satisfied customer.

Please call us (972-881-1403) if you have special request, we will try our best to meet your needs!

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Mon	11:00 am – 07:00 pm
Tue	11:00 am – 07:00 pm
Wed	11:00 am – 07:00 pm
Thu	11:00 am – 07:00 pm
Fri	11:00 am – 07:00 pm
Sat	11:00 am – 07:00 pm
Sun	12:00 pm – 06:00 pm